Industries
Software for workshops and field services
In short
In a workshop or a field service company, the work happens out in the field and admin gets left for the evening. Automating work orders, quotes and hour tracking gives those evenings back and makes sure nothing gets under-billed.
The problem with distributed work
When the team works away from an office, control gets hard for concrete reasons:
- Hours get written down from memory. At the end of the day or the week, and always with losses.
- Quotes get made twice. Once on site, by hand, and again when they get written up properly.
- Parts used get lost. If they are not logged at the time, they get under-billed.
- The status of each job lives in somebody's head. And when that person is away, nobody knows where things stand.
What changes once it is automated
- The work order gets completed from the phone, on site, with a photo if needed.
- Hours get clocked where the work happens, not reconstructed afterwards.
- The quote comes out of the system, with current prices, and stays linked to the job.
- Job status is visible to everyone, without calling anybody.
The most measurable effect is usually that work stops getting done and never invoiced.
The solution
What we automate in workshops and services
Frequently asked questions
Frequently asked questions
Can staff clock in from outside the workshop?
Yes, and it is standard in this industry. Clock-in can be validated by location, so where it happened is recorded without anyone having to stop by the office.
Can hours be charged to each job?
Yes, and it is usually the most valuable data point: it tells you which jobs leave margin and which do not, something that by hand almost never gets calculated.
Can quotes be sent from the job site?
Yes. They are built on the phone from the loaded price list and sent on the spot, which is when the customer is most likely to accept.
My operation is fairly specific, does it fit a package?
It might not, and that is fine. For this industry we usually build custom software on a base we already have. The free 10 day prototype exists precisely to verify we understood your operation before you pay.